Terms, Conditions and Disclaimer

Terms & Conditions

The client agrees that use of the service is entirely at client's own risk. The client acknowledges that he/she has exercised hes/her own skill and knowledge in determining whether the service provided under this specific agreement meets his/her specific requirements and he/she have not relied on any statements or representations made by Working Holiday Starter or its employees, agents, affiliates, content providers, or related companies.

If for any reason you need to cancel your trip, Working Holiday Starter will happily reimburse you, less 50% administration fees, as long as notice of cancellation is received prior to 7 days of arrival into New Zealand.

Cancellations received after the stated deadline (7 days or less prior to arrival) will incur a 100% cancellation fee.

No show will incur a 100% cancellation fee. No show defines a customer that did not contact us prior to his arrival and did not arrive in New Zealand at the date specified when purchasing. If your arrival date changes, flick us an email and we'll update your file.

Cancellations will be accepted via e-mail, and must be received by the stated cancellation deadlines.

  • Refunds will be credited back to the original credit card that was used for payment.
  • Refunds will not be available for registrants who choose not to use their Working Holiday Starter Starter Pack.
  • All refund requests must be made by the attendee or credit card holder.
  • Refund requests must include the name of the attendee and transaction number.

The price is inclusive of any applicable value added tax, which you shall automatically be liable to pay to us. Any changes in the rate of value added tax will result in an automatic change in our quoted prices.

We reserve the right to alter the specification of products as necessary and offer an equivalent or better product in the event of stock anomalies, including "no vacancies".

The services included in your Starter Pack will be provided once your are in New Zealand by:

  • In Queenstown: Smaller Earth New Zealand
  • In Auckland: YEP! International

Insurance products on www.workingholidaystarter.com:

All insurance products presented on www.workingholidaystarter.com are provided by Orbit Protect. Working Holiday Starter Ltd is an online publication, not an insurance broker, insurance provider, enquirers will be referred to Orbit Protect staff. The following terms and conditions apply:

  • For up-to-date pricing, visit Orbit Protect website.
  • Terms of sale, Working Holiday Policy wording, Experience NZ Lite Policy Working, Experience NZ Prime Policy Working.
  • Those documents are available on request or on your booking page.
  • In choosing an insurer or policy you are acting on your own behalf, and if you have any doubts about your decision, you should seek professional insurance advice.
  • Please note it is important to compare the levels and types of cover available under each policy before making a purchase. Policy features should be taken into account as each product will have different features which may vary greatly. While the Overall Rating can help you see where each product sits in the selection, it is not an indication of the suitability of a product to your needs.
  • You are not covered until your cover application have been reviewed, approved and your certificate sent to you by email is usually a very fast process, it can take up to 48 hours. Orbit Protect reserves the right to refuse your cover request. In that case, a full refund will be provided.

Working Holiday Starter reserves the right to alter or modify these Terms at any time without giving prior notice to you. Your use of the website and/or any process offered constitutes your unconditional acceptance of these Terms. We also reserve the right to post supplementary conditions for any offer that may be available. In such an event, your participation in those offers will be governed by these Terms as well as any such supplementary Terms that those offers may be subject to.

Working Holiday Starter provides some of its services through services providers. If you do not agree to their Terms or any future alterations or modifications to their Terms you must immediately discontinue the use of the website and Working Holiday Starter services. Those terms and conditions are available on request.

If you do not agree to these Terms or any future alterations or modifications to these Terms you must immediately discontinue use of the website.

For any questions please use our contact page.


Whilst every effort has been made to ensure that the information contained on the Working Holiday Starter website is correct, Working Holiday Starter will not be held accountable for any changes that may take place to the visa application process by Immigration New Zealand.

Through this website you are able to link to other websites which are not under the control of Working Holiday Starter. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

The information on this website is for general information purposes only. Any reliance you place on such information is therefore strictly at your own risk.

We endeavour to keep our website up and running smoothly. However, Working Holiday Starter takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Our website also provides links to and content from other Internet websites and resources. Because Working Holiday Starter has no control over these sites and resources, you acknowledge and agree that Working Holiday Starter is not responsible for the availability of these external sites or resources and does not endorse and is not responsible or liable for any content, advertising products, services or other materials on or available from these sites or resources.

Working Holiday Starter has done its utmost to ensure it owns all rights to display the images contained on this website. However, if you believe that you hold the copyright to any image or photo, please contact us as soon as possible using our contact page. All pictures sent to us on any of our official email addresses (...@workingholidaystarter.com) can be used on our different medias unless stated otherwise.

Working Holiday Starter will not be held responsible for any access gained by third parties to your personal profile, whether the login details were provided by you or were otherwise obtained.

Working Holiday Starter Online Assessments are free questionnaires completed on www.workingholidaystarter.com, which has been specifically designed to provide you with a preliminary assessment of your ability to satisfy the visa criteria for your selected visa type in the country you specify. You should not rely on this result alone as a true indication of your ability to apply for migration to any country. A "positive" result from an Online Assessment does not guarantee visa success.

www.workingholidaystarter.com is a website created and operated by Working Holiday Starter Limited located in Auckland, New Zealand:
Mail address: PO Box 273, Turangi, 3553, New Zealand.
Physical address: 4H/99 Anzac Avenue, Auckland CBD 1010, New Zealand
Phone number: +640211697091
Email: contact@workingholidaystarter.com

Your privacy matters! We collect information from you when you register on our site, place an order, or use our online tools. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information (only by a secured third party like a bank or Paypal).

Any of the information we collect from you may be used in one of the following ways:
- To personalise your experience
- To improve our website
- To improve customer service
- To process transactions

The email address you provide for order processing may be used to send you information and updates pertaining to your order in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private financial information will not be stored on our servers.

We are happy to offer you multiples payment solutions. Should you choose to pay with SwipeHQ the name that will appear on your statement will be SHQ*WHS Starter.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on August 2018.

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